Vyankatesh Trading respects your privacy and is committed to protecting your personal information. This policy explains what we collect, why we collect it, and how you can manage your information.

Information We Collect

We collect information to provide better services to our customers and to process orders efficiently.

Personal Information

• Name and contact information (phone number, email)
• Delivery address and billing details
• Order history and preferences
• Communication records with our team
• WhatsApp profile details you choose to share

Business Communication

• Messages you send us via WhatsApp
• Your phone number and timestamps of conversations
• Product inquiries, quotes and order details

How We Use Your Information

• Process and fulfil orders, returns and refunds
• Respond to enquiries and provide support
• Send order confirmations, shipping updates and receipts
• Share product information, offers and catalog updates (opt-out available)
• Improve our services, analytics and fraud prevention
• Comply with legal obligations

WhatsApp Business Communication

We use the WhatsApp Business API to communicate with customers. By messaging us you consent to receive messages about orders, support and offers. You can opt out anytime.

• Order updates and delivery notifications
• Support messages and responses to queries
• Business announcements and promotional messages (opt-out available)

Note: We do not sell WhatsApp conversation data to third parties for marketing. To stop messages send "STOP" or block our number.

Data Sharing & Disclosure

We may share information with trusted partners when necessary to deliver services.

• Service providers: delivery partners, payment processors, and hosting providers
• Legal: when required by law or to protect our rights
• Business partners: institutions or schools for order fulfilment (limited to order-related data)

We do not sell your personal information to third parties.

Security & Retention

We implement reasonable technical and organisational measures to safeguard data. No internet transmission is completely secure; please take care when sharing sensitive information.

We retain personal information only as long as necessary for the purposes described, or to meet legal and accounting requirements.

Your Rights

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion or restriction of processing
• Opt-out of marketing communications
• Object to certain processing where applicable

Cookies & Tracking

We use cookies and similar technologies to improve site experience. You can manage cookies through your browser settings.

Children's Privacy

Our services are not intended for children under 13. If you believe we have collected information from a child, contact us to have it removed.

Changes to This Policy

We may update this policy. We will post changes on this page with a revised date. Continued use indicates acceptance of updates.

Contact Us

For questions about this policy or to exercise your rights, contact us:

• Vyankatesh Trading
• Email: info@vyankateshtrading.com
• Phone: +91 [Your Phone Number]
• Address: Pune, Maharashtra, India
• WhatsApp Business: [Your WhatsApp Business Number]

Consent

By using our services and communicating through WhatsApp or other channels, you consent to the collection and use of your information as described in this policy.